Pro updates not working

Tom Hemsley — Fri, 25 Mar 2016 10:21:16 +0000

If you are having trouble updating the Max Mega Menu Pro plugin it usually means your license has not been activated on the domain you are trying to update. Update Failed: Unauthorized This error message is shown when either your current site URL has not been activated for the licence, or...

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It’s not working at all

Tom Hemsley — Wed, 07 Sep 2016 22:11:09 +0000

The following information is relevant if you have followed the getting started guide (getting as far as checking the ‘Enable’ checkbox in the mega menu settings), but you do not see any visible changes to your menu on the front end. Your theme must do the following to allow Max Mega Menu to take...

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It works but somethings not right

Tom Hemsley — Wed, 07 Sep 2016 22:14:00 +0000

If the menu is mostly working, but there’s some weird or unexpected behaviour, then it’s likely your theme is still applying some of it’s original menu functionality or styling to the mega menu. Please see if we’ve already written a theme integration guide for your theme. If your theme is...

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The mobile menu is visible but nothing happens when I click it

Tom Hemsley — Wed, 07 Sep 2016 22:20:04 +0000

This is usually caused by one of the following two problems: Missing wp_footer() View the page source and search for ‘maxmegamenu.js’. If you do not find it then in most cases it is because your themes footer.php file has been manually edited. Ensure your theme’s footer.php file has a call to wp_footer()...

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The mobile menu is completely hidden

Tom Hemsley — Wed, 07 Sep 2016 22:21:45 +0000

By default, the Mobile Menu should appear on screen widths below 600px. You can adjust this value in the Theme Editor (see the Responsive Breakpoint setting). The menu will not switch to a mobile style menu if you have set the Responsive Breakpoint to 0px. The menu will not switch...

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I see two mobile toggle buttons

Tom Hemsley — Wed, 07 Sep 2016 22:22:56 +0000

Unless your theme has specific integration for Max Mega Menu, your theme will be completely unaware that you have replaced the existing theme menu with Max Mega Menu. In this situation your theme will continue to output it’s own mobile toggle button even though it is not needed (because Max...

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A blank screen appears when I click the blue ‘Mega Menu’ button

Tom Hemsley — Wed, 07 Sep 2016 22:25:25 +0000

This issue is almost always down to a plugin conflict, but it can also be caused due to a theme conflict. Please check the Appearance > Menus page source and look for any plugins that include ‘colorbox.js‘ or ‘colorbox.css‘ (just search for ‘colorbox’) and disable the plugin. If it is...

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Changes I make in the Theme Editor aren’t being applied to the menu

Tom Hemsley — Wed, 07 Sep 2016 22:27:41 +0000

Max Mega Menu regenerates the CSS associated with your menu each time you save a menu, save a theme, or click the ‘Clear CSS Cache’ button. The new CSS will then be saved in your wp-content/uploads folder. There are a few things that can stop the new CSS from reaching...

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The Sticky Menu is not working

Tom Hemsley — Wed, 21 Dec 2016 16:32:40 +0000

The most common reason for the sticky menu not to work is due to JavaScript errors on your page. For more information on how to detect and fix JavaScript errors, please see this page: JavaScript Errors The Sticky Menu can also conflict if your theme has built in “Sticky header”...

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